Return + Exchange

Thank you for choosing our children’s electric toys. We attach great importance to your shopping experience and hope to provide you with satisfactory service. The following is our return and exchange policy so that you can understand the rules and procedures for returns and exchanges:

Generally speaking, there are two reasons for returns:

If there are product quality problems or shipping damage, we will provide free returns and exchanges.
If it’s just the customer who doesn’t like our product, the customer needs to pay the return and exchange shipping costs.
Please inspect your order upon receipt and if the item is defective, damaged or you have received the wrong item, please contact us immediately so we can assess the problem and correct it.

Returns and exchanges for quality issues:
If the children’s electric toys you receive have quality problems or manufacturing defects, please contact us within 7 working days after receiving the goods. We will provide the following solutions based on the actual situation:

Returns: You may choose to return your item for a full refund, including the item price and original shipping charges.
Exchange: We will provide you with free exchange service to ensure that you receive goods without quality problems.
Returns and exchanges if the size is not suitable:
If the size of the children’s electric toy you purchased is not suitable, you can contact us within 14 working days after receiving the item. In this case, you can choose one of the following solutions:

Returns: You may return items for a full refund of the item price, but shipping charges will not be refunded.
Exchange: You may choose to exchange the item for the same item in the appropriate size. When exchanging an item, you will be responsible for the return shipping costs.
Return and exchange conditions:

Items must be in original condition, unused, undamaged, and retain all original packaging and accessories.
You will need to provide valid proof of purchase, such as an order number or invoice.
The return and exchange freight charges will be determined based on the actual situation, and the specific charges will be informed after you contact us.
Return and exchange process:

Please contact our customer service team to provide order information and reason for return or exchange before returning or exchanging goods.
Our customer service team will guide you through the return and exchange process and provide relevant return addresses and precautions.
After receiving the returned goods and confirming that they meet the return and exchange conditions, we will process your refund or exchange request as soon as possible.
Please note that the above return and exchange policy only applies to situations that meet the return and exchange conditions. We may not be able to provide refunds or exchanges for goods that are man-made, accidentally damaged, or have exceeded the return or exchange time limit.

If you need to return or exchange goods, or have any questions about the return or exchange policy, please contact our customer service team in time. We will be happy to assist you and ensure your shopping experience is enjoyable and satisfying.

Below is our contact information and address:
Telephone: [+852 65092274]
Email: [[email protected]]
Domain name: [ledenhed.com]
Company name: [HONG KONG WANGYAN CO., LIMITED]
Company address:[UMIT2223,22/F,YAI’S TOWER,25-27ONGCHUKHANGROAD,ABERDEEN,HOMG KONG]